Privacy Policy - Prosody AI

Overview

Prosody AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our speech emotion recognition services.

Information We Collect

Audio Data

When you use our API, you may submit audio data for analysis. This data is processed in real-time and is not stored beyond the processing period unless you explicitly opt into data storage for model improvement.

Account Information

We collect information you provide when creating an account, including name, email address, company name, and billing information.

Usage Data

We collect anonymized usage metrics including API call volumes, response times, and error rates to improve our services.

How We Use Your Information

To provide and maintain our Services
To process your API requests and return analysis results
To communicate with you about your account and services
To improve and optimize our models and services
To comply with legal obligations

Data Retention

Audio Data: Processed in real-time and immediately discarded unless you opt into extended storage for model training.

Analysis Results: Retained for 30 days by default, configurable per your service agreement.

Account Data: Retained for the duration of your account and as required by law.

Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest (AES-256), and regular security audits. Our infrastructure is SOC 2 Type II compliant.

Data Sharing

We do not sell your personal information. We may share data with:

Service providers who assist in operating our Services
Legal authorities when required by law
Business partners with your explicit consent

Your Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Export your data
Opt out of data processing for certain purposes

GDPR Compliance

For users in the European Economic Area, we process personal data in compliance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes contract performance, legitimate interests, and consent where applicable.

Contact Us

For privacy-related inquiries, contact our Data Protection Officer at privacy@prosodyai.app